You must commit to a specific spot for the whole month to obtain the discount. In addition, you must pay your rent in full before the 15 of each month to avoid an automatic penalty fee of $30. Payments can only be done at the office, not online payment available. Emergencies: You may cancel your reservation for personal reasons two times in a year. Vacation: You can cancel your spot for up to 1 month maximum without losing your assigned location. If longer time is need it, there not warranty that we can provide you with the same spot. Containers: If you have a container on your spot and you use your vacation or emergency rights you are still responsible for the cost of the container. We don’t own the containers, we pay rent to a company that outsource those for us, and therefore we still need to charge for that portion of your rent.